FAQ

  • General Questions

    • What areas do you serve?
      We proudly provide expert HVAC installation, repair, and maintenance services throughout Alton, Wood River, Edwardsville, Glen Carbon, Granite City, and surrounding communities in the surrounding communities.
    • How long have you been in business?
      American Air Heating & Cooling has been a trusted local HVAC company since 2015. Our HVAC professionals have been doing HVAC since 1989.
    • What makes your company different from other HVAC providers?
      We treat customers like family — offering honest assessments, state-of-the-art diagnostics, financing options, drug-tested and background-checked technicians, and industry-leading warranties on repairs and installations.

  • Air Conditioning & Cooling

    • What air conditioning services do you offer?
      We provide comprehensive AC services including seasonal maintenance, system inspection, repairs, and full system installation tailored to your home’s needs.
    • How often should I have my air conditioner serviced?
      Annual maintenance — ideally in spring — helps ensure your AC runs efficiently and reliably throughout the warmer months.
    • Do you inspect refrigerant levels and airflow?
      Yes — each service includes detailed checks of airflow, refrigerant levels, thermostat calibration, and electrical components to prevent breakdowns.

  • Heating & Furnace Services

    • Do you service heating systems?

      Yes — we offer furnace and heater maintenance, repairs, inspections, and installations to keep your home warm during cold Illinois winters.

    • When should I schedule furnace maintenance?
      Ideally once a year before winter begins to ensure optimal performance, safety, and efficiency.

  • Indoor Air Quality & Humidification

    • Do you offer indoor air quality services?

      Yes — we install and service humidifiers and other indoor air quality solutions to help improve comfort, health, and HVAC efficiency.

    • What are the benefits of a humidifier?

      Humidifiers help maintain healthy moisture levels, reduce dry-air discomfort (like dry skin or sinus irritation), protect wood furnishings, and can even reduce static electricity indoors.

  • Maintenance Plans & Financing

    • Do you offer HVAC maintenance plans?

      Yes — our maintenance plans include benefits like discounts on repairs, priority scheduling, and two annual service visits to keep systems running without unexpected breakdowns.

    • Is financing available for services or new equipment?

      Yes — we provide multiple financing options, including plans with easy monthly payments.

  • Service & Support

    • How do I schedule a service or request a quote?
      You can contact us by phone at (618) 243-7591 or submit a request through our online form for a free in-home quote.
    • Do you offer emergency HVAC service?

      While emergency availability may vary, customers with maintenance plans often receive priority scheduling. Contact our office for urgent needs.

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